Service excellence key to Tourism sector
In what could be termed a total turnaround in the Tourism and Hospitality industry became evident during the service excellence workshop recently hosted in Dr Kenneth Kaunda District in Wolaransstad by the Provincial and the National Departments of Tourism.
The workshop targeted tourism product owners and was geared towards making the province hospitable and how best they can increase the pace on customer services and other frontline services.
In ensuring that service excellence becomes an everyday gesture, the national department has already developed a service excellence national strategy which will soon be launch nationally.
The strategy seeks to serve as a guideline to service excellence and it targets different sectors such as banks, government departments, health sectors, fuel garages, hospitality industry and many other entities where services excellence has been recommended.
The strategy also has an electronic tool that will be used by different sectors to measure their performance in term of how they are performing in striving for excellence.
Delegates and many others in the tourism sector agreed that service excellence is critical in building and developing their products to greater heights. Delegates further agreed that for the province to become a preferred tourism destination, service excellence will have to be the pillar of every business.
One of the delegates, who is also the chairperson of the Dr Kenneth Kaunda Tourism Association Mr Ontshebile Tshambok said that the workshop should serve as an eye opener and requested that such activities should be done on regular basis. “We have been in the tourism industry for many years.
Service excellence has been a serious challenge. From the welcoming smile at the reception, clean linen, good food and a send off that suggest seeing the person again can actually be good to make one’s business a regular feat for tourism in the Province,” he concluded.
Delegates were given an opportunity to recap on the significance of delivering quality service, sharing information on acceptable service standards, entrenching the culture of delivering excellent services and improving the service level with the province.
The workshop was in line with the North West Tourism MEC, Desbo Mohono’s call, that tourism product owners should give tourists a world class treatment, which will make them come back for more to experience the wonders provided by the entire province.“We must also practice and offer excellent services to our guests, in that way we will be making sure that we contribute positively to the growth of tourism in the province,” said Mohono.
For enquiries:
Dineo Lolokwane
Tel: 018 388 2081
Cell: 072 542 8444
E-mail: dlolokwane@nwpg.gov.za
