Department’s call centre to boost service delivery
Communities across the country are set to benefit from the services of the re-established Department of Water and Sanitation (DWS) call centre. According to Mr. Sputnik Ratau, DWS spokesperson, the call centre will be a point of access to all information about the programmes and services of the department. Further to this the hotline will enable DWS to receive and resolve issues related to:
- Water-use registration and licensing
- Vandalism and theft of infrastructure
- Treatments plants and other problems
- Illegal water connections
- Revenue, billing, and debt management
- Water supply interruptions and other issues
- Basic sanitation supply, community sanitation problems and buckets which are not collected
Members of the general public, service providers, community structure leaders and businesses are some of the stakeholders encouraged to use the hotline. To further accommodate diversity the hotline will operate in all 11 languages. The hotline number is 0800 200 200 and one of the biggest advantages is that the hotline is free of charge, easy to use and convenient for communities.
The hotline operating hours are as follows:
|
Weekdays |
6am-10pm |
|
Weekends |
8am-4pm |
Given the recent water challenges and constraints, South Africans are urged to use the hotline as this will assist the DWS to respond to and accelerate service delivery.
Enquiries:
Sputnik Ratau (Departmental Spokesperson)
Tel: 012 336 6813
Cell: 082 874 2942
E-mail: rataus@dwa.gov.za
Malusi Rayi (Communication Service)
Tel: 021 941 6110
Cell: 083 320 1249
E-mail: RayiM@dws.gov.za
