N Mapisa-Nqakula: Presentation of Home Affairs Support Intervention Task
Team report

14 March 2007

Chairperson
Honourable members
Members of different media houses present here
Colleagues
Friends

From the onset, allow me to thank the portfolio committee for your
indulgence and your patience in allowing us time to process the report of the
Support Intervention Task Team through the executive before presenting it to
you. I am aware of your own anxieties given the number of issues you have
raised with us regarding matters that the task team has, in part, been dealing
with.

Today we present to this committee the outcome of the work of the team that
has been working within our Department for a period of six months during last
year.

As honourable members will recall, during my previous budget vote speech to
the National Assembly, I had raised concerns over the problems inherent in our
systems and structures that were frustrating the efficient functioning of the
Department as well as service delivery priorities. Some of these problems had
been highlighted in the report of 2004/05 report of the Auditor-General (AG),
as well as in the observations by members of this committee.

In my view, it was always clear that as serious as the issues raised by the
AG were, they represented symptoms of much more deep rooted problems in both
the organisation and operational systems of the Department. Thus the issues
raised in the AG's report needed to be addressed as part of comprehensive
transformation of the Department of Home Affairs.

As I have said before, in my addresses to this committee and elsewhere
publicly, the transformation process we envisaged would need to cover all
aspects of our work, ensuring integrated solutions and clearly determining
which of these were quick wins to be achieved in the short term and which ones
were more medium to long term. It would cover areas such as capacity, both
human and infrastructure, business processes, organisational design, service
delivery models, supply chain management as well support systems, including
technology.

It was, however, necessary that before we do this work we needed to be sure
ourselves about what it was that needed to be changed or improved in our
current systems.

It was for this reason, therefore that we invited the Support Intervention
Task Team from Department of Public Service snd Administration (DPSA), National
Treasury and the Public Service Commission to come into the Department and
conduct an investigation of our systems and business process. Of course this
was not the first time that support teams have come within the Department of
Home Affairs. For this reason it was necessary that this particular
intervention had to be different, both in terms of its focus and the impact its
work will make within the Department.

What we required, chairperson and honourable members, was an intervention
that will not only help us to deal with some of the immediate problems but one
that will provide us with sustainable solutions covering our entire
organisation.

The support intervention was categorised into five focus areas that needed
to be strengthened. These focus areas and their specific objectives were as
follows:

(a) Leadership and management: to establish a stronger and cohesive
management team.
(b) Human resources: to provide focused support to particular human resources
management issues.
(c) Information and Communication Technology (ICT): to provide support in ICT
management matters.
(d) Service delivery: to strengthen service delivery improvement
initiatives.
(e) Financial management: to improve financial management and internal
controls.

Additional to these, the team has also looked at some of the current
challenges that the Department faces with regard to systems and process in each
one of the areas of the terms of reference.

As per our undertaking, the team presented its initial observations to this
committee a few months after stating their work in October last year and we
further committed us to come back and brief the committee and parliament on the
outcome of the work of the team at its conclusion.

Before we make a detailed presentation of the report, I need to state the
following broad points on the transformation of the Department.

Firstly that due to its role in the success of government's programmes as a
catalyst for access to services, there is always a need for the Department of
Home Affairs to function as efficient machinery that ensures that this mandate
is not frustrated.

Ours is one of the government departments that despite major changes to its
mandate under a democratic government, its organisational structure and design
have remained unchanged. It is a vast organisation with al its processes
centralised at national level with inadequate operational capacity at regional
and local level.

As we assumed the leadership of the Department, we found that the Department
lacked strategic leadership and input with over 70% of the then establishment
comprising of clerical officials up to level six. The infrastructure of the
Department was never improved or increased to ensure more convenient access to
services by all its clients, particularly those in the rural areas. Technology
infrastructure was virtually non-existent with a lot of key systems being old
and needed urgent upgrading or replacement.

This is the environment within which transformation of the Department needs
to happen.

Ours is an attitude that recognises that as the current leadership of the
Department, we are the ones shouldered with the responsibility to address these
problems. It is not important for us to deal with who created them when but
that the leadership of the Department should take collective responsibility to
find solutions. This we owe to the public we serve.

In looking at the report of the support intervention, therefore, we will
want to take those recommendations that will ensure that impact of service
delivery improvement is felt in our front line offices.

I have already indicated that one of the things that we need to do urgently
is to appoint the new Director-General (DG) for the Department.

I have also decided to bring a team of experts from outside the Department
to come in and help with the implementation plan for the recommendations
emanating from this report. The work of this team, working under the new DG,
will also help to further streamline the business plans of the Department going
into the next Medium Term Expenditure Framework (MTEF) periods in line with
these recommendations. One of the key things that we shall require the team to
focus on in the immediate is the feasibility on the reconfiguration of the
Department, including the finalisation of the necessary organisational model
and structures.

The governance issues with regard to the financial management within the
Department also need to be addressed as a matter of urgency and the
recommendations around changes in our budget programme structures will be
discussed with the National Treasury.

We will need to bring in further capacity to assist us in the implementation
of the human resource (HR) related recommendations including most urgently, the
filling of funded vacant posts in the establishment.

Let me say, chairperson, that I have noted reports in the media about what
we are going to do with the outcome of the competency tests that were conducted
for senior managers within the Department.

I have received the report on the competency tests as well as a number of
other observations regarding the state of management in the Department. All
these reports require that the proper corrective actions be taken. The nature
of the actions that we shall take will obviously differ from case to case.
Members are aware that we work within specific legal and administrative
frameworks guiding the nature of corrective measures that can be applied in
different cases. What I can assure you, however, is that in all cases proper
corrective measures that we have at our disposal will be utilised. Whatever we
do, at the end of it all, should assist us to gain the necessary capacity
required at leadership level to turn the Department around. This principle we
cannot compromise. We will obviously provide reports in this regard as and when
we are required to do so.

The challenge that now remains with us is the way forward now that we have a
report.

We have now received these recommendations from the team and we are
appealing to you to give us time to implement them. We will come back to you by
the time of our budget vote to report on the progress we have made in
implementation.

Members of the task team are here with me to assist with the presentation of
the report and some of its key recommendations.

Before I hand over to the task team, I need to thank members of the
portfolio committee for the support you have given us during the work of this
team and for the sharp manner in which you have raised your concerns each time
you have interacted with our offices and the people on the ground. We believe
that this continued support will also be necessary as we proceed with
implementation.

I must also thank both the Ministers of Public Service and Administration
and Finance as well as members of the support intervention task team for the
work they have done and the support they have given us. I must also thank
officials of the Department for the co-operation they have given to this work.
I am aware that would not have been easy for them.

Allow me to introduce Ms Odette Ramsingh, DG of the Office of the Public
Service Commission (OPSC) and Mr Freeman Nomvalo, Accountant-General from the
National Treasury, who will make presentations on the report.

Issued by: Ministry of Home Affairs
14 March 2007
Source: Department of Home Affairs (http://www.dha.gov.za/)