The Portfolio Committee on Police says there is a need for role-players in the policing environment to ensure that service delivery complaints against the South African Police Service (SAPS) are effectively managed, properly coordinated and adequately addressed.
To this end, the Committee has undertaken to call the National Police Commissioner, the Executive Director of the Independent Police Investigative Directorate, the Civilian Secretariat for Police as well as the Department of Monitoring and Evaluation in the Presidency to brief Committee Members on a plan for a single complaints management mechanism.
Committee Chairperson Mr Francois Beukman says these role-players need to come before the Committee to explain how they intend ensuring that there is some recourse for community members in rural areas who lodge service delivery complaints against the SAPS. “It might be easy for people in cities to lodge complaints because they have access to resources, but our main concern is a dissatisfied old lady in Giyani or Kuruman who wants to lodge a complaint, but has no access to resources,” Mr Beukman said.
The Committee said this today during its meeting with the Civilian Secretariat for Police, which was aimed at understanding how this police oversight body dealt with the management of service delivery complaints against the SAPS.
For media enquiries or interviews with the Chairperson, please contact:
Mr Temba Gubula
Parliamentary Communication Services
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E-mail: tgubula@parliament.gov.za
