NWPG addressing mainframe system challenges caused by load shedding.
The North West Provincial Government wishes to inform all service providers and members of the public about a challenge that was experienced this week regarding the mainframe system.
During a load shedding that occurred on Tuesday night, the back up generators did not kick in automatically as expected. This resulted in the abnormal shut down of the mainframe, resulting in delays in the processing of payments and related employee benefits.
A team of specialised mainframe engineers was secured and worked hard to fix the problem.
The mainframe is back online as of last night, and payments will be processed accordingly from today, Thursday 22 December 2022.
The North West Provincial Government wishes to extend an apology to affected service providers and members of the public for the inconvenience occasioned to them by the delays in payments.
The Provincial Government is working on a solution for the generators which were also affected by the loadshedding event. Ends
For enquiries, contact:
Mr Brian Setswambung - Provincial Head of Communication
Office of the Premier
North West Provincial Government
Cell: 076 012 4501
E-mail: Bsetswambung@nwpg.gov.za
Or
Sello Tatai - Spokesperson to the Premier
North West Provincial Government
Cell: 064 756 2510/082 450 7842
E-mail: statai3@gmail.com
