The department’s quality assurance directorate facilitated an hour long Lunch Time Seminar on Service Standards.
The purpose of the seminar was mainly to discuss a process to assist in developing service standards. The department has been operating with norms and standards that are solutions in developing service standards.
Mr I Pitt from the Department of Education shared how they started in 2007 with 14 standards and have to date 58. “The province still has a long way to go because our standards differ from those in Gauteng or the Western Cape,” Pitt said.
Pitt relayed how they as a department had to put into action and institutionalise their standards to a total of 76 000 employees of the department of education.
Mrs D Pemba, Senior Manager for Quality Assurance ensured that they will be roping in districts, their managers and hospital managers as important stakeholders.
Issued by: Department of Health, Eastern Cape provincial Government
1 September 2009
Source: Department of Health, Eastern Cape provincial Government (http://www.ecdoh.gov.za/)
