The department’s Customer Care Directorate hosted a lunch hour feedback session at Roji Skenjana Hall for head office employees on Thursday 29 October 2009.
The session was aimed at receiving feedback on processes discussed on assisting develop service standards in the department. During this session, employees were advised to speak out about problems and challenges that occur in the workplace and it officials were informed that customer care developed a report of complaints about concerns of the employees.
Speaking during the session, Manager of Employee Wellness programme Zola Mxalisa encouraged officials to take advantage of these sessions and explained what employee wellness is all about.
“These sessions are aimed to promote transparency and information sharing between the employers and employees of the department. It is part of social responsibility of the employer to make sure that employee’s needs are taken care of by the department by introducing programs to address problems and issues that employers are faced with” Mxalisa explained.
The officials were also equipped with the importance of ethics in the workplace. Mr Melane from the Office of the Premier defined ethics as set of moral values and principles that form the standards that guides conduct and behaviours of individuals to differentiate between right and wrong. He explained the following as importance of ethics in the public service.
Ethics is the cornerstone of good governance:
* is a core responsibility of public office
* it is a major component of organisational success
* and is an inherent aspect of professionalism.
Issued by: Department of Health, Eastern Cape Provincial Government
2 November 2009
Source: Department of Health, Eastern Cape Provincial Government
(http://www.ecdoh.gov.za/)
