Department of Employment and Labour is on a transformational journey to modernise its information and communication technology landscape
The Department is on a transformational journey to modernise its Information and Communication Technology landscape. The Department aims at One Department of Employment and Labour, One client database, One registration process and an overall integrated business blueprint. As part of this journey, the Department took a phased approach focusing on programmes and Entities under its ambit. The first phase of the journey focuses on Public Employment Services (PES) and Inspections and Enforcement Services (IES).
PES Services are now integrated into one solution covering.
- Work Seeker Registration
- Opportunity Registration
- Employment Counselling
- Psychometric Assessment
- Public/Private Employment Agency Registration and Cancellation
- International Cross Border Labour Migration and
- PES Advocacy
The following IES Services are fully automated and integrated into a solution.
- Enquiry
- Complaints
- Exemptions
- Approvals
- Incident Investigations
- Inspections
- Prosecutions
- Occupational Entity Registrations
- Advocacy and Blitz
The new solution that the Department is deploying for the Branches aims at improving internal operational efficiencies while at the same time making services easily accessible to all stakeholders. The new solution will be available via multiple channels, the walk-in channels are through the Labour Centre network countrywide and online through the deployed self-service offerings.
The Department envisages the following benefits will be realised by the clients.
- Improved service delivery across all the service centres
- Faster tracking and follow-up of client interactions through referenced case files and statuses
- Availing of online service channels thereby increasing the Department’s service reach.
- Elimination of the need for clients to queue for services across service centres due to self-service channels online.
- The diversified service channels enable more clients to access services.
- One source of information, a single entry of information and multiple usages.
- Improved service delivery and ease of doing business for service partners.
The launch of the new system on 01 July 2023 marked the beginning of a new service delivery model. The Department is all excited about this as it looks forward to its clients’ accessing services through the new channels. Online services will be accessible via the Department of Employment and Labour website: www.labour.gov.za
For more information, contact:
Teboho Thejane
Departmental Spokesperson
Cell: 082 697 0694
E-mail: Teboho.Thejane@labour.gov.za
