Multiple claims contribute to delays in processing of claims - Compensation Fund
Departments which make changes in their operations are encouraged to make Compensation Fund aware within seven working days said Deputy Director Employer Registration, Jan Madiega during a Roundtable Stakeholder engagement session taking place in Limpopo, Bolivia Lodge today (10 August 2023).
The session is aimed at discussing the status quo of the Provincial Government with regard to compliance on Compensation for Occupational Injuries (COID). The session is also dissecting and discussing reasons for delays in processing of claims, as well as potential solutions that can be effected.
During his presentation, Madiega told the stakeholders that "Provincial Departments plays a role in employing a huge number of employees therefore must serve as an example to other organisations by complying with the Compensation for Occupational Injuries and Diseases (COID) Act.
"There are a lot of changes that happens within the departments, some they merge and end up making employees to change working environments and such changes must be communicated to the Compensation Fund " said Madiega.
He explained that departments which doesn't notify the Compensation Fund of any changes within seven working days affect negatively employees who get injured while at work as they won't be able to claim or access benefits.
"The reason why there's a huge delay in processing claims is that employers report accidents using wrong or old registration numbers, outdated persals especially of employees who were transferred, non-payment of medical aid, and invoices sent to departments by the Fund. Therefore, employers are urged to comply with the Fund to cater for injured workers," said Madiega.
Assistant Director Customer Care Kenneth Shaku added that, stakeholders submit the same claims to different assessors and such consume assessor's time.
He indicated that the department has introduced the Customer Relations Management (CRM) tool to minimize duplicate queries, tracking of queries from entry to resolution, query life span to enable referral, escalation, and have made customer information available to everyone within customer care and relevant directorates.
For Media Inquiries, please contact:
Mapula Tloubatla
Provincial Communications Officer Limpopo
Cell: 060 989 7509
E-mail: mapula.tloubatla@labour.gov.za
