While the Presidential Hotline is sitting at 80% of enquiries resolved from January to February 2012, the Eastern Cape Department of Transport has the highest number of resolved cases and currently there is 99% of enquiries routed to the customer care centre for resolution.
The said percentage is outlined as follows:
From January to February 2012, the Department received 18 enquiries which were dealt with as follows:
Traffic Management/Human Resource Management
Two enquiries were duplicates with different reference numbers. A client was called and he confirmed to have been appointed as a traffic officer in Port Elizabeth.
One enquiry: a client was called and confirmed to be appointed as a traffic officer in Aliwal North.
Traffic Management
Three enquiries were on traffic matters. Two of them were re-routed back to the Office of the Premier (OTP) to route them to Nelson Mandela Metro Municipality and the other one to be transferred to Ngcobo.
Supply Chain Management
Two of them were for Supply Chain Management where the other service provider advised to have been paid in December 2009 while the other one is still outstanding, pending response from the relevant District Manager.
Public Transport
Two enquiries were received and escalated to the Director Public Transport Services. Upon response from him, clients were called to get details where responses can be sent for them and both numbers were not in use. They were however re-routed back to Office of the Premier to close them on the system.
Roads and other matters
Ten enquiries were misallocated to department instead of Roads and Public Works, they were however re-routed back to Office of the Premier to route them to the relevant department.
All these enquiries dealt with, left the Department of Transport with only one outstanding enquiry to close 100%.
