From a mere 4% response rate in 2010 to a 35.17% response rate in April 2012, it’s no wonder Eastern Cape citizens are heaping praise at the fast response rate to their queries lodged with the Presidential Hotline.
The Office of the Premier has provided training for Public Liaison Officer (PLO) in departments and municipalities to equip them with skills that are required to handle customer complaints. The Office also holds monthly meetings with all the PLOs to monitor progress on how they are dealing with complaints from customers.
These are some of the reasons that have led to improvements on the operations of the hotline. Nobantu Ntshekisa from Mpolweni village in Alice agrees and has given the Presidential Hotline the thumbs up.
“We are thankful to the Hotline, and would like to encourage other people to contact the office of the President if they have unresolved queries service delivery related matters” said Ntshekisa in her letter to the Hotline.
Ntshekisa is one of 96 people from Mpolweni village who were forcefully removed from their settlement by the previous government in 1985. After their removal, a dam was built in their place. A few years ago they made an application for compensation through the Land claims.
In partnership with the Land Claims Commissioner, the Presidential Hotline facilitated the reimbursement of the 96 households.
The Presidential Hotline number is 17737.
