30 July 2010 marked the last day to fully deploy the driver’s licence electronic booking system. The Eastern Cape is the last province to implement and roll out the new booking system.
The project was prompted by the increasing need to come up with an efficient, secure and customer convenience system. All the provinces had their pilot sites and Queenstown was our pilot site and it was launched in October 2008. Since the launch of the booking system, we had no more manual allocation of dates and no manual recording of appointments. Everything is now recorded by the system and the only thing that officials do now is to print the report every morning of the examination.
“The completion of the rollout process has been long overdue and I must give a stern warning to the driving schools that there are no more block bookings now. It is high time that the department takes charge of its assets, one of them being the booking system within eNaTiS. We cannot allow other people to take charge of what is ours,” said Transport MEC Ghishma Barry.
The system is built up in a way that it should allocate the first available date and time, allocates applicant to a test slot and randomises the examiners. As a measure to combat fraud and corruption, the system comprises of the following:
- The availability of appointments is determined and managed by the eNaTiS
- The booking system calculates the number of available test appointments at any given Drivers Licence Testing Centre (DLTC) based on the capacity of the centre in question
- Information of the examiners who will be conducting specific tests will not be available to applicants (and vice versa)
- Anonymous applicants will not be able to make block bookings
- The scheduled times and dates are visible to the inspectorate of driving licenses and the Department of Transport investigations and forensics sub- directorate
- It is not possible to capture test results or the issuing of a license on the system if a test appointment was not made
- Diaries of examiners will be fully controlled by the DLTC managers
- The booking system does not allow the replacement of the applicant or the examiner with another for a specific test
- All booking transactions performed will be audited and available for management reports
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