Gauteng police are appealing to community members, who have experienced problems or had dissatisfactions or queries when dealing with the SAPS 10111 centre in Midrand during the past six months, to come forward. This includes problems such as dealing with the call takers at the centre or not receiving feedback on time.
SAPS Provincial Management has taken a decision to look into the matter in order to improve the centre’s performance and ensure speedy reaction towards the needs of the communities. Those with queries or complaints can contact the following number 082 778 0402 or email:gautcomplaints@saps.gov.za . The cellular number is not a toll-free number and will not be replacing the usual 10111 police emergency number.
Complaints received from members of communities will be dealt with and responded to within a reasonable space of time and will be treated with utmost confidentiality. If needs be, disciplinary measures will be instituted against any member found responsible for any wrong doing.
Gauteng police are appealing to communities to work hand-in-hand with them in the fight against crime. Police in the province are accessible to communities through various mediums which includes 10111 and sector policing where contact numbers are displayed on the side of the sector vehicles - this approach has been in operation since 2010. There is also the Crime Stop number 08600 10111 and the Crime line SMS number 32211. The assistance and cooperation from the community would be appreciated.
For any further information, please contact:
Col Kweza
Cell: 082 300 0531
Complaints, concerns and queries regarding operations at 10111 Midrand centre
