The newly renovated Home Affairs office in Barrack Street, Cape will be open to the public from Monday 18 April 2011. Members of the public will receive services from 07h30 to 16h30 Mondays to Fridays and on Saturdays from 08h30 to 12h30.
The office which has been refurbished in line with the department’s new corporate model was officially opened by Minister Nkosazana Dlamini Zuma and showcased to members of parliament ahead of the department’s budget vote on Tuesday 12 April 2011.
Situated in close proximity to Parliament, this regional office services a wide range of clients, including members of Parliament. The office will provide a total Home Affairs experience for clients – including the printing and issuing of birth and other civic documents, applications for permits while all data will be captured online through live capture technology. Online fingerprint verification will significantly improve the turnaround time in the issuance of various enabling documents.
The refurbished office will also feature the queue-management system that will assist the department monitor how many people are served on a daily basis while keeping accurate statistics of how long these clients had to wait to be served. This will go a long way towards assisting us to improve our services since the data we will be compiling will be accurate and measurable. The Queue Management System will improve the client experience by reducing waiting times and ensuring that staff performance is closely monitored. The system has been piloted in 13 other offices around the country.
