The National Student Financial Aid Scheme (NSFAS) will be implementing safety and precautionary measures to combat Covid-19 epidemic as per national government directive by the South African President, Cyril Ramaphosa, on Sunday March 15, 2020. A follow-up briefing was held by various Department’s Ministers, including the Minister of Higher Education, Science and Technology Dr Blade Nzimande outlining the impact, holistic measures and approach in support of the national plan. NSFAS has developed preventative measures to lower the risk of spreading the virus.
NSFAS is cognisant of the fact that students may be concerned that the current pandemic will affect the allocation of their funding. We can firmly confirm that NSFAS is implementing measures to ensure that payments and processing of applications is not affected. We will continue to focus on ensuring business continuity and adequate support for our stakeholders who require assistance during this time.
As from Tuesday 17 March 2020 NSFAS staff members will be segmented into priority groups to lower human interaction at the NSFAS Wynberg (Cape Town) Head office, 50% of staff members will be required to report to the office and limit contact amongst each other. Although the NSFAS Contact Centre will be reducing the number of staff members the interaction on alternative platforms will be greatly strengthened.
Clients, students and applicants are encouraged to engage NSFAS on the online platforms prior to attempt to call the Contact Centre. The above strategy enables the organisation to continue the allocation of alrfunding, protect staff members and their families, as well as the students.
The following alternative communication channels will be available from 08h30 to 17h00, Monday to Friday.
- NSFAS Connect via MyNSFAS account
- Email: firstname.lastname@example.org
- Facebook: National Student Financial Aid Scheme
- Twitter: MyNSFAS
- Instagram: MyNSFAS
For the foreseeable future, NSFAS will also limit local travel for all NSFAS employees. Government and business stakeholders will preferably be contacted using alternative channels of engagement as and when required. We will continue to communicate with the public through our online platforms to provide the latest funding progress updates.