Tourism service excellence breeds growth in the sector
The Department of Tourism in the North West will host the service excellence workshop in the Ngaka Modiri Molema district in a bit to make the province hospitable. The Workshop will target frontline staff in all tourism products within the district, where officials will be taken through their paces on customer service and other frontline services.
The workshop aims at recapping the significance of delivering quality service, sharing information on acceptable service standards, entrenching the culture of delivering excellent services and improving the service level with the province.
Officials will also be enlightened on sharing successful service excellence cases within the province and outside the province thus sharing practical quality service etiquettes.
The workshop will be in line with MEC Desbo Mohono’s call, that tourism product owners should give tourists a world class treatment, which will make them to consider coming back to our shores and recommending to other tourists what they have witnessed. “We must practice and offer excellent services to our guests, in that way we will be making sure that we contribute positively to the growth of tourism in the province,” said Mohono. The workshop which has been nomadic in the four districts of the province will end up with the last one in Bojanala.
The workshop will be held as follows:
Venue: Thaga Moso Resort
Date: 3 March 2015
Time: 9h00
For further enquiries:
Dineo Lolokwane (Spokesperson)
Cell: 072 542 8444
Tel: 018 388 2081
E-mail: dlolokwane@nwpg.gov.za
