3 March 2009
The Eastern Cape Department of Public Works collected two awards
at the Premier's Balasela awards held at the River Park Hall in East
London on Friday, 27 February 2009. The Balasela Service Delivery
Excellence Programme was initiated by the provincial government
in 2006, as the vehicle to improve service delivery in the province.
"Balasela" is an isiXhosa word which signifies excellence.
The Eastern Cape Department of Public Works was acknowledged for the
following categories:
* Balasela institutionalisation awards. The first category of these
special commendation awards was awarded to two departments, which includes
public works, that have successfully institutionalised and mainstreamed
"Balasela" across their departments and districts and thus instilling a culture
of periodic self assessments for continuous service delivery improvement.
* Special individual awards Dr Phumezo Lupuwana Public Works Regional Senior
Manager in the Amathole region was awarded for his efforts in successfully
pioneered the implementation of Balasela in public works.
The Balasela programme seeks to improve the quality of departmental process
management, the level of service delivery (output quality) and client
satisfaction, by introducing the recognised management of planning, doing,
controlling and taking corrective action (P-D-C-A) in respect of all
departmental functions, operations and processes. This, the programme does by
awarding individuals and departments for going beyond the call of duty to
obtain service excellence.
In congratulating the management and all staff of the department
for the huge triumph, Public Works MEC Christian Martin said, "the achievement
reflects a commitment to service delivery and to improve the quality of life of
all our people."
Issued by: Department of Public Works, Eastern Cape Provincial
Government
3 March 2009
Source: Department of Public Works, Eastern Cape Provincial Government
(http://www.ecprov.gov.za)
